Next Motion Tech (Pty) Ltd
Last updated: 22 October 2026

1. Introduction and contact details

Next Motion Tech (Pty) Ltd (“Next Motion Tech”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws.

This policy explains how we collect, use, store, share and protect personal information when you visit our website, purchase products, contact us or use our installation and support services.

We act as the responsible party for the personal information processed for the purposes described in this policy.

Company details

• Registered name: Next Motion Tech (Pty) Ltd
• Registration number: 2023/776859/07
• Physical address: Plaas Doradale, Glentana, Western Cape, 6530, South Africa
• Website: https://nextmotiontech.co.za
• Information Officer: Lukas Smit
• Email: [email protected]
• Telephone: 063 876 0044

2. Personal information we collect

Depending on your interaction with us, we may collect the following information:

• Contact details: Your name, email address, telephone number, billing address and delivery address.
• Customer and order details: Account information, quotations, invoices, products purchased, order history and delivery instructions.
• Payment details: Payment confirmations, transaction references, proof of payment and bank details where necessary for refunds.
• Vehicle and product details: Your vehicle’s make, model and year, product serial numbers, and photographs or videos supplied for compatibility checks, installation or troubleshooting.
• Communications and support records: Enquiries, messages, warranty claims, return requests and troubleshooting information.
• Technical and usage information: IP address, browser type, device information, pages visited, interactions with our website, referral information and cookie identifiers.
• Preferences: Marketing preferences, cookie choices and records of consent or objections.

We aim to collect only information that is relevant and reasonably necessary for a specific, lawful purpose.

Please do not send passwords, card PINs, banking login details or unnecessary sensitive information to us.

3. How we collect personal information

We collect information directly from you when you:

• Place an order or request a quotation.
• Create or manage a customer account.
• Complete a website form.
• Contact us by telephone, email, WhatsApp, social media or website chat.
• Request installation, technical support, a repair, a return or a refund.
• Subscribe to marketing communications.
• Submit photographs, videos, reviews or other information.

We may also receive relevant information from payment providers, couriers, installation partners and other service providers involved in your transaction or support request.

Certain technical information is collected automatically through website logs, cookies and similar technologies, subject to applicable legal requirements and your preferences.

If you provide another person’s details, such as a delivery recipient’s contact information, you must be authorised to do so and ensure that they are informed about how their information will be used.

4. Why we process personal information

We process personal information to:

• Respond to enquiries and provide quotations.
• Assess product compatibility with your vehicle.
• Process purchases, payments and refunds.
• Arrange deliveries and provide order updates.
• Arrange installations where requested.
• Provide technical assistance and after-sales support.
• Administer warranties, repairs and returns.
• Manage customer accounts and maintain business records.
• Protect our website, customers and business against fraud, misuse and security threats.
• Maintain and improve our website, products and services.
• Analyse website and advertising performance where lawfully permitted.
• Send marketing communications where permitted by law.
• Comply with legal, tax, accounting and regulatory obligations.
• Establish, exercise or defend legal rights.

We will not use personal information for an unrelated purpose unless that further processing is permitted by law or we obtain any necessary consent.

5. Lawful grounds for processing

Depending on the circumstances, we process personal information because:

• You have given consent.
• Processing is necessary to conclude or perform a contract with you.
• Processing is necessary to comply with a legal obligation.
• Processing protects your legitimate interests.
• Processing is necessary to pursue our legitimate interests or those of a third party, where permitted by POPIA.

We do not treat browsing our website, placing an order or accepting this policy as blanket consent to every type of processing.

Where we rely on consent, you may withdraw it by contacting us. Withdrawal does not affect processing that was lawful before consent was withdrawn.

6. Required and optional information

Certain information is necessary to fulfil your request. For example, we need a delivery address to dispatch your order and relevant vehicle details to assess compatibility.

If you choose not to provide necessary information, we may be unable to process your purchase, arrange delivery or provide the requested service. We will indicate where information is required for a particular service or by law.

Marketing subscriptions and consent to optional advertising tracking are voluntary. Declining these options does not prevent you from purchasing from us.

7. Sharing personal information

We may share relevant personal information with:

• Payment providers and banks: To process payments, confirm transactions, administer refunds and investigate suspected fraud.
• Couriers and logistics providers: To deliver orders and manage delivery enquiries.
• Installation partners: Where you request installation or related assistance.
• Suppliers, manufacturers and repair partners: Where necessary to resolve technical enquiries, compatibility questions, repairs or warranty claims.
• Technology and business-service providers: Including website hosting, IT support, communications, accounting and business-management services.
• Analytics and advertising providers: Where lawfully permitted and subject to applicable consent requirements and your preferences.
• Professional advisers: Including accountants, legal advisers and insurers where necessary.
• Authorities and regulators: Where disclosure is required or permitted by law.

We limit disclosures to information appropriate for the relevant purpose.

Where a provider processes personal information on our behalf as an operator, we require appropriate written contractual protections relating to confidentiality and security.

Some providers process information as independent responsible parties under their own privacy notices and legal obligations.

We do not sell customer personal information.

8. Payment processing

Electronic payments are processed through the payment options made available during checkout or otherwise agreed with you.

Payment providers process the information required to complete transactions under their own privacy notices and applicable legal obligations.

We receive transaction information needed to confirm payment, reconcile orders, administer refunds and maintain financial records.

Please do not send your card PIN, CVV or online banking password to us through email, WhatsApp or website forms.

9. Cookies and similar technologies

Our website may use cookies, pixels and similar technologies for the following purposes:

• Essential functions: Maintaining shopping carts, processing checkout, managing account sessions and protecting website security.
• Preferences: Remembering settings and improving website functionality.
• Analytics: Understanding how visitors use the website and identifying areas for improvement.
• Advertising: Measuring advertising performance and displaying relevant advertisements.

Essential technologies may be necessary for the website to function. Optional technologies will be used subject to applicable legal requirements, including obtaining consent where required.

You can manage cookies through your browser settings. Blocking essential cookies may affect checkout, account access or other website functions.

To withdraw consent or request assistance with optional tracking preferences, contact [email protected]. Where a website cookie preference panel is provided, you may also use that panel.

10. Analytics and advertising tools

Where enabled, we may use tools provided by Meta, Google and similar providers to understand website activity, measure advertising results and improve the relevance of advertisements.

These tools may process information such as:

• Pages and products viewed.
• Items added to a shopping cart.
• Checkout and purchase events.
• Transaction values and product identifiers.
• IP addresses, device information and browser identifiers.
• Customer identifiers used for advertising matching, where lawfully permitted.

Advertising information may be transmitted through browser-based tools or server-side integrations, such as Meta Conversions API.

Where customer identifiers are hashed before transmission, this does not necessarily make the information anonymous.

Where consent is required, we will obtain that consent before enabling the relevant processing. Applicable choices must be respected across both browser-based and server-side tracking.

You may also manage certain advertising preferences through the relevant platform’s privacy settings.

11. Direct marketing

We may send promotional communications by email, SMS, WhatsApp or other electronic channels where:

• You have provided the necessary consent; or
• POPIA permits us to market our own similar products or services to an existing customer.

Where we rely on the existing-customer exception, we will have obtained your contact details in the context of a sale and provided an opportunity to object when collecting those details and in each subsequent marketing communication.

Marketing communications will identify us and provide a means to opt out.

You may stop marketing communications at any time by:

• Using the unsubscribe option provided.
• Replying “STOP” where available.
• Emailing [email protected].

We may retain a minimal record of your objection to ensure that your marketing preferences continue to be respected.

Opting out of marketing does not stop necessary service communications, such as order confirmations, delivery updates, safety notices or responses to support requests.

12. WhatsApp, website chat and social media

When you contact us through WhatsApp, website chat or social media, we process the information you provide to answer your enquiry and assist you.

Where automated chat tools are used, your messages and relevant enquiry information may be processed by the technology providers supporting those tools.

These platforms and providers may also process personal information independently under their own privacy policies.

Please avoid sharing payment credentials, passwords or unnecessary sensitive information through these channels.

13. Product support and returned devices

Technical support may require photographs, videos, device information or diagnostic details. Please avoid including unrelated personal information in these materials.

Before handing over or returning a device, please back up your information and, where reasonably possible, remove personal accounts, contacts, messages, saved locations and other private content.

Where access to information on a device is necessary to investigate a reported problem, we will limit that access to what is reasonably necessary for the support or repair task.

If diagnostic information must be shared with a supplier or manufacturer, we will limit the disclosure to relevant information and apply appropriate safeguards.

14. International transfers

Some service providers, technology platforms, suppliers or manufacturers may store or process personal information outside South Africa.

Where we transfer personal information internationally, we will comply with section 72 of POPIA. Depending on the circumstances, this may involve adequate protection under the recipient’s law or a binding agreement, your consent, or another lawful basis permitted by POPIA.

You may contact our Information Officer for further information about relevant international transfers and applicable safeguards.

15. Retention of personal information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, unless longer retention is required or permitted by law.

Retention periods depend on factors such as:

• Whether an order or service request remains active.
• Applicable warranty and after-sales obligations.
• Tax, accounting and other statutory recordkeeping requirements.
• The need to investigate complaints or resolve disputes.
• Applicable legal claims and limitation periods.
• The need to maintain records of consent and marketing objections.

When information is no longer required, we securely delete, destroy or de-identify it, subject to lawful retention requirements and appropriate backup-management processes.

16. Security safeguards

We take reasonable technical and organisational measures appropriate to the nature of the information and the risks involved to protect personal information against loss, unauthorised access, disclosure, alteration and destruction.

We restrict access to people and service providers who require it for authorised purposes and require appropriate confidentiality and security protections.

We review safeguards as risks and business requirements change.

No website, electronic transmission or storage system can be guaranteed completely secure. Please protect your account credentials and notify us if you suspect unauthorised use of your account.

17. Security incidents

Where there are reasonable grounds to believe that an unauthorised person has accessed or acquired personal information, we will investigate and take appropriate steps to contain the incident.

We will notify the Information Regulator and affected people as soon as reasonably possible where required by POPIA, subject to lawful exceptions or permitted delays.

18. Your rights

Subject to applicable legal requirements and exceptions, you may:

• Ask whether we hold personal information about you.
• Request access to your personal information and information about relevant third-party access.
• Request correction of inaccurate, incomplete, outdated or misleading information.
• Request deletion or destruction of information that is irrelevant, excessive, unlawfully obtained or no longer authorised to be retained.
• Object to certain processing on reasonable grounds relating to your particular situation.
• Object to processing for direct marketing.
• Withdraw consent where processing relies on consent.
• Complain to the Information Regulator.

To exercise your rights, contact:

Information Officer: Lukas Smit
Email: [email protected]
Telephone: 063 876 0044

We may reasonably verify your identity before disclosing, correcting or deleting information.

We will respond within the period required by applicable law and explain any prescribed procedure, permitted fee or lawful reason for refusing a request.

Withdrawal of consent or a deletion request does not require us to remove information that we are legally required or otherwise lawfully entitled to retain.

19. Children’s personal information

Our website and services are intended for adults. We do not knowingly collect or use children’s personal information unless authorised under POPIA, including through the consent of a competent person where applicable.

If you believe that a child has provided personal information without appropriate authorisation, please contact us so that we can investigate and take appropriate action.

20. Third-party websites and services

Our website may contain links to third-party websites, applications, payment platforms and social media services.

Those organisations are responsible for their own processing activities. Please review their privacy notices before providing personal information.

21. Privacy complaints

If you have a question or concern about how we process personal information, please contact our Information Officer using the details above.

You may also lodge a complaint directly with the Information Regulator. You do not have to contact us first.

Information Regulator (South Africa)

• Website: https://inforegulator.org.za
• Complaints information: https://inforegulator.org.za/complaints/
• eServices portal: https://eservices.inforegulator.org.za
• General enquiries: [email protected]
• Telephone: 010 023 5200

22. Changes to this policy

We may update this policy to reflect changes to our services, processing activities or legal obligations.

The latest version will appear on this page with the updated date. Where a change requires additional notice or fresh consent, we will provide that notice or obtain consent as required.